Valid from October 1st, 2015.

General information

Merchant of The LA-KEUS Store is Rabbit Merhcandising Ltd. We sell products to adult private persons in Finland and selected countries inside and outside EU. Product prices include VAT at appropriate rate. We reserve rights to change product prices and postal costs.

Placing an order

Products are ordered via Internet from LA-KEUS Store (https://la-keus.com) shopping cart. All orders are confirmed with an e-mail notification that includes among other things total price of the order, postal costs and ordered products. In order place an order and receive an e-mail confirmation, a working e-mail address is necessary. When placing an order the customer accepts the terms of delivery.

Methods of payment

Products and their postage are paid in conjunction with the order. The following methods of payment are available for the users of The LA-KEUS Store:

– Finnish online banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, S-Pankki, Ålandsbanken
– Everyday, Jousto
– Credit cards: Visa, MasterCard & American Express (Powered by Stripe)

Online payments are made by using the website of Paybyway Oy or Stripe.

Payments by credit card

All credit card payments are secured and handled by Stripe

Online banks

Paybyway Oy provides the financial and payment service for online payment in co-operation with Finnish banks and credit institutions.

Paybyway Oy buys the payment and disburses it to the seller. For the customer the service functions like a conventional online payment.

Delivery

We ship products every working day.

Delivery method & postal costs

Postal costs include packing and shipping. Postal costs are shown after choosing delivery- and payment methods. We deliver orders as letters or packages. Only packages can be tracked.

LA-KEUS Store is not responsible for possible costs of importing, for instance customs duties.

Product changes & returns

In Finland:

Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.

Outside Finland:

Customer can return or exchange ordered products within 14 days from receiving the order. All returned products must be in original packages, unused and in original condition.

When returning an order from outside Finland, LA-KEUS Store is responsible for the postal costs only in case of a faulty product or delivery.

When the return has been accepted, the money will be refunded to customers credit card- or PayPal account or an exchange product is shipped.

Problems in delivery and faulty products

If a product has been damaged or lost during shipping or a wrong product has been delivered , customer must inform The LA-KEUS Store immediately at: store@la-keus.com or by mail:

LA-KEUS Store
Rabbit Merchandising Ltd
Kiviaidankatu 2 F 2krs.
00210 Helsinki
Finland

Notification on a faulty delivery or product must be made within 14 days of receiving the product. If the package has been broken in delivery, the local postal office must be informed immediately.

Other

We reserve rights to update our terms of delivery. The customer is responsible for reading the terms of delivery before placing an order.

All user data at LA-KEUS Store is handled with confidence.